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Raising Seniors' Awareness and Involvement in Issues Related to Their Health Care

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Source of Funding: Swiss - Latvian Cooperation Programme 2009-2012
Program: NGO Fund of Swiss - Latvian cooperation program

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In cooperation with the Latvian Retiree federation and its' regional organizations an educational program was developed - seminars and brochures about health promotion, patients' rights and the health care in Latvia.


Seniors are the largest part of the citizens who asks for advices from the Patients' Ombud and they complain about different aspects of the health care. We can conclude that mostly the reason for those complains is inefficient, onside and abstruse information.
For that reason in cooperation with the Latvian Retiree federation and its' regional organizations there will be developed an educating program - seminars and brochures about health promotion, patients' rights and the health care in Latvia. Information is one of the most important resources that will help the target group to integrate in society and will bring more self confidence to defend their rights and also to avoid health problems. As Patients' Ombud experience shows, seniors are very active, but unequipped with resources and specially - wit information. Developing this project there will be new informational resources created for informing the target group how to choose the most adequate services, to know their rights and to have the results needed with fewer financial resources.
The main activities of the project:

  • 3 focus groups for experts to develop the content of seminars and brochures, future action plan and suggestions to satisfy the needs of the target group;
  • Seminars in the largest Latvian cities;
  • The development of brochures about different health relates questions;
  • Future recommendations for the health institutions and development of the action plan due to support the target group.


Project results:
  • 4 discussions (focus groups) have been organised to study seniors' topical issues that could be elaborated on during the seminar cycle, prepared in printed form, as well as recommendations made regarding topics and future events;
  • More than 900 people participated in seminars "Mūžam veseli" (Healthy for Life) that took place in 10 towns in Latvia, topics included health care, healthy food, pain relief, patients rights, and other;
  • Seniors Health Manual has been prepared (15 000 copies) and approximately 5 500 copies were distributed as of the moment of submitting the project's final report;
  • Survey of seminar participants was conducted (300 persons) to receive feedback and to find out the topics and recommendations being of interest for seniors;
  • The project did not merely encourage seniors to take more active part in their own health care, but also updated a list of their social and health needs with the help of mass media and by preparation of a collection of seniors' problems, which was forwarded to the Ministry of Health and the Ministry of Welfare of the Republic of Latvia.
Target group: Seniors
Legal status of Project Promoter: Association/Foundation
Region: Whole Latvia
Amount of Grant Awarded: 19541.81 LVL / 27 805.49 EUR
Amount of Grant Spent: 19438.95 LVL / 27 659.13 EUR
Project number: 2010.CH04/mic-214
Project Promoter: Foundation "Patient's Ombud Office" (RAKUS Pacientu Ombuds)
Partner(s): Association "Latvijas pensionāru federācija"
Start date of project: 01.02.2011.
Project finish date: 31.01.2012.
Place of implementation: 10 largest Latvia's cities - Rīga, Daugavpils, Valmiera, Rēzekne, Liepāja, Jelgava, Ogres, Jūrmala, Ventspils, Jēkabpils
Contact information: Hipokrāta iela 4, Rīga, LV-1079
Phone: 28646268
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
www: http://www.pacientuombuds.lv